We are looking for a Service/Warranty Administrator for a full-time, permanent role in Belvedere.
Main Purpose of Job:
- To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers’ policy and procedures.
- To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers’ requirements.
Individual Key Objectives:
- To check and raise retail pro-forma invoices for quotation and passing to the customer.
- To co-ordinate the closing of purchase order numbers.
- To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
- To raise warranty and PFL credit notes for customer accounts.
- To investigate and resolve CCM queries for warranty and PFL accounts.
- To carry out warranty and PFL risk assessments on claims submitted.
- Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
- To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
- To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
- To liaise with the Workshop Manager over any discrepancies with technicians’ write-ups, parts omitted or claim details missing.
- To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
- To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
- To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action. Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested. Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
- To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
- On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
- To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action
Job Details
Monday to Friday, 2 weeks 07.00-17.00 and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00, between £29 – 31k and a £2k/and KPI driven bonus